Security

Keeping your data and developer environment secure is a core responsibility we take seriously. This page outlines how MAESON Technologies approaches security across our infrastructure, products, and practices.

To report a potential vulnerability, email us at support@maeson.tech. For any other security-related questions, please use the same address.

Certifications and Third-Party Assessments

MAESON Technologies is working toward SOC 2 Type II attestation as part of our commitment to verifiable security and compliance standards. We will make attestation reports available to customers upon request once certification is achieved.

We are committed to establishing a regular cadence of third-party security assessments as our platform matures. Updates on certification status will be reflected on this page.

Infrastructure Security

Infrastructure access is governed by the principle of least privilege. Access to production systems is restricted to authorized personnel and requires multi-factor authentication.

We deploy security monitoring tools across our infrastructure and maintain logging of system activity to support detection of and response to potential incidents.

Our subprocessors — including cloud infrastructure, AI model providers, and other vendors — are evaluated prior to onboarding and reviewed on an ongoing basis as part of our vendor risk management practices.

Data Security

Data transmitted to and from the Service is encrypted in transit. Sensitive data is encrypted at rest.

File contents uploaded to the Service, including images and PDFs, are processed and handled in accordance with our Data Use Policy. Temporary caches of file content are encrypted using short-lived keys and are not permanently retained.

For a full description of how data is collected, processed, and retained, see our Data Use Policy and Privacy Policy.

AI Model Providers

MAESON Technologies uses third-party AI model providers including OpenAI, Anthropic, and Google to power certain features of the Service. Inputs and outputs transmitted to these providers are subject to our contractual agreements with each provider.

We do not authorize our model providers to use your inputs or outputs to train their models.

For details on how data is handled in the context of AI features, see our Data Use Policy.

Account Deletion

You can delete your account at any time from your account settings dashboard. Account deletion is self-serve and does not require contacting support.

If you encounter any issues with account deletion, contact us at support@maeson.tech and we will assist you promptly.

Vulnerability Disclosures

If you believe you have identified a security vulnerability in MAESON Technologies' products or infrastructure, please submit a report to support@maeson.tech with as much detail as possible, including steps to reproduce the issue.

We acknowledge vulnerability reports within 5 business days and prioritize remediation based on severity. Critical vulnerabilities affecting user data or system integrity are addressed as a top priority. Affected users will be notified by email in the event of a significant incident.

We appreciate responsible disclosure and ask that you give us reasonable time to investigate and address reported issues before making them public.